Connecting Sociology and YOU!

FAQ

Q: How do I get help with SociologicalYOU (SY)?

A: Contact the SY Support/Help Desk: If you have any difficulties, concerns, or questions, please contact the SociologicalYOU support team at:

support@sociologicalyou.com

You can also click on the green circle with the “?” in the lower right corner of any page to contact us. A member of the SY support team will contact you by email within 24 hours (normally within a much shorter period of time) to address your support issue.


Q: What is SociologicalYOU?

A: SY is an online comprehensive learning system for your Introductory Sociology course that incorporates the latest in proven learning theory to provide an engaging learning experience. SY provides a 15-chapter online textbook and an unparalleled collection of student resources to enhance your learning.

The textbook is titled, SociologicalYOU, as YOU are a sociological being impacted by social forces and societal influences as you live and interact in a social world. The major goals of the textbook are for you to:

  • tap into your sociological self
  • view the social world from a sociological perspective
  • become a more engaged, socially responsible, global citizen as a result of working through the textbook.

Q: How do I log in?

A: To access SociologicalYOU, go to https://sociologicalyou.com and select the Existing Students LOGIN button or the green Login button at the top right corner of the page. Enter your login and password. You will be directed to the home page, where you can view and select chapters. You can select Remember Me to streamline the login process.


Q: What do I do if I forget my password or want to change it?

A: At the login screen, select Change Password and enter your username or email address. Type in the CAPTCHA, and you will receive an email with instructions on how to change your password. If you are still unable to log in, please contact support@sociologicalyou.com.


Q: What is the SY refund policy?

A:  No refunds for SociologicalYOU once the access code is activated or purchased online. Exception if the class is canceled by the university.


Q: How do I earn a chapter certificate?

A: As you read the chapter, you will encounter questions after each learning objective. You must score a 100% on these questions to earn a certificate. Don’t worry. You can answer the questions as many times as needed to get the correct answer. When you have answered all of the questions in the chapter correctly, the system will automatically generate a certificate with your name and score. You can either print or download the certificate.


Q: Will my instructor see my chapter progress or my scores on the practice questions?

A: The integrated assessment questions are designed to help you learn the content of the chapter. The questions are placed after each learning objective and are for practice and review only. A grade is NOT submitted to the instructor, nor can your instructor view your scores. It is recommended you complete the questions so that your progress within the chapter is accurately reflected.


Q: Why does SY use modular chapters?

A: SY is an online textbook designed to make it easy and fun to read the modular chapters. Each chapter is divided into five themes.

  • The Sociological Perspective
  • Social Structures
  • Social Problems
  • The Sociological Imagination
  • Social Changes

Each theme provides specific learning objectives and a short review of each in the form of review questions. These questions are designed as retrieval practice and provide a more effective learning strategy than review by rereading.


Q: Where are the SY student resources and study materials?

A: Student Resources are available in every chapter and can be accessed by hovering the mouse over Hello, YourName in the top right corner of the screen, then selecting My Resources from the dropdown menu. You can earn points and unlock bonus study materials by participating in the SY gamification system. SY study materials include:

  • Study Guide without Answers
  • Study Guide with Answers
  • Practice Quiz
  • Learning Objectives
  • Key Terms
  • Outline
  • Chapter Features
  • Video/Multimedia

Q: What should I do if I am having difficulties accessing the website, chapters, or student resources? 

A: Please contact the SociologicalYOU support team immediately at:

support@sociologicalyou.com

You can also click on the green circle with the “?” in the lower right corner of any page to contact us. A member of the SY support team will contact you by email within 24 hours (normally within a much shorter period of time) to help you access the website and content. Our goal is for you to have access to SociologicalYOU 24/7, so please don’t hesitate to contact us immediately for any reason.


Q: Can I make suggestions for improvement?

A: Yes, we welcome your suggestions, recommendations, comments, and questions so that we can continually improve SociologicalYOU. We have provided a convenient Feedback button on the left side of each page so you can let us know how we are doing and what we can do to improve SY.


Q: How long do I have access to the SY?

A: You will have access to SociologicalYOU until your semester is officially over. This will allow you to take your final exams and complete your course. Upon course completion, your account will be deleted, and you will no longer have access to SY. If your circumstances do not allow you to complete the course and you receive an “I” (Incomplete) for the course, contact us at support@sociologicalyou.com to request an extension of time to access your textbook. You will be required to provide documentation of an “I” or an equivalent designation to receive an extension. If you have to repeat the course, contact us to discuss continued access to the textbook.